Whether it is by providing a calming space to rest or being welcomed by personalized, handwritten notes and little gifts left in their rooms, the unforgettable meal that warms the heart or being greeted warmly with a smile wherever they go— these are all experiences that are entirely created by the staff & employees. From the General Manager to the kitchen steward, each plays a role in defining the excellence of the guest experience.
We have developed comprehensive programs dedicated to etiquette, emotional maturity, accountability, professionalism, and much more. Studies show that developing happiness in the work environment influences employees to be more engaged, have positive mindsets, and increase productivity, leading to innovation, better customer service, and strong teamwork.
The quality of your establishment is achieved by the people who contribute to its operation, leaning on trust, confidence, empathy, and care— and this begins with the individual.